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Technical writing, or more broadly, technical communication, is what I have been doing for since 1994. Since 2005, I have also been involved in teaching technical communication. So if you need a user guide, online help system, reference manual, installation guide, or any other kind of user-facing documentation, delivered on screen or in print, please contact me. I'd be very happy to hear from you.
It's natural for people to be enthusiastic about new systems or products and to start using them straight away, before they completely understand how to use them properly. Often, they only start looking for instructions when something doesn't work the way they expected it to, and then the information they find is frequently not very good. Well planned and well executed technical documentation, designed and written by a professional technical writer, can make a huge difference. Read more about planning and designing your technical information.
Making your products and systems easy and safe to use is a key to business success. When your staff and your customers understand what your product or service can do, and how best to use your product to get their job done, they have fewer complaints and make fewer calls to technical support. Your costs can fall dramatically as a result.
With proper planning you can streamline the way you create and maintain the user documentation for your products or services. Some information content needs to appear in more than one place, but that doesn't mean you have to write it more than once. You can share and re-use your content across different publications, and across different departments, and even with business partners in other companies. Read more about DITA Exchange and the benefits of content re-use.
Please contact me to discuss how I can help your company develop and improve your documentation products and services including:
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