http://www.farbey.co.uk/index.php/2009/08/two-views-on-manuals/ on technical writing, content strategy, information design, and all the whitespace in between Thu, 02 Feb 2012 21:16:13 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.farbey.co.uk/index.php/2009/08/two-views-on-manuals/comment-page-1/#comment-182 Colum McAndrew Mon, 24 Aug 2009 23:12:22 +0000 http://www.farbey.co.uk/?p=261#comment-182 Sorry make that link http://wp.me/rbOB Sorry make that link http://wp.me/rbOB

]]> http://www.farbey.co.uk/index.php/2009/08/two-views-on-manuals/comment-page-1/#comment-181 Colum McAndrew Mon, 24 Aug 2009 23:11:04 +0000 http://www.farbey.co.uk/?p=261#comment-181 There is one other variable to add to your argument David. Users are human and as such perform unexpected actions that a mere application or piece of machinery does not expect. Of course if the design allowed for this.... but that is unlikely to happen. Read my take at http://wp.me/prbOB-5b. There is one other variable to add to your argument David. Users are human and as such perform unexpected actions that a mere application or piece of machinery does not expect. Of course if the design allowed for this…. but that is unlikely to happen. Read my take at http://wp.me/prbOB-5b.

]]> http://www.farbey.co.uk/index.php/2009/08/two-views-on-manuals/comment-page-1/#comment-180 Tom Johnson Mon, 24 Aug 2009 19:49:25 +0000 http://www.farbey.co.uk/?p=261#comment-180 David, thanks for the writeup. I started listening to this at work and had to stop half way through. Finding your insightful analysis and comments was helpful. I agree with your point about software always needing help, for the most part. The simple apps may get by without it, but more robust applications -- Word, Photoshop, InDesign, Illustrator -- are never going to become so intuitive that no help is needed. David, thanks for the writeup. I started listening to this at work and had to stop half way through. Finding your insightful analysis and comments was helpful. I agree with your point about software always needing help, for the most part. The simple apps may get by without it, but more robust applications — Word, Photoshop, InDesign, Illustrator — are never going to become so intuitive that no help is needed.

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