The “training or documentation?” question, again

I’ve just read an article on EE Times (a website for the electronics industry community) contributed by site member Joe Davis. Called Is It Training or Documentation? Does It Matter? the article highlights several important issues around documentation and training. Continue reading

Posted in technical communication, training | 3 Comments

On being listed again

I have to admit that it’s quite nice to find my name on the 2014 Top 50 Most Influential TechComm Experts list from MindTouch. I am honoured to be in such distinguished company – and I’m proud to count many of my fellow Top 50 honourees as friends as well as fellow tech comm professionals. Continue reading

Posted in technical communication | Tagged , | 3 Comments

What can technical communication professionals learn from their information design colleagues?

The title of the 2014 Information Design Conference, which I attended earlier this week, was “Information Design Matters”. The conference was two days packed with presentations on all aspects of information design, and I came away with the feeling that information design really does matter, and it’s something that technical communicators should be more aware of.

I think I was the only technical communication professional at the conference, which is strange, as the two disciplines have so much in common, and there are also some illuminating differences. I can’t possibly summarise the conference in this brief article, but I’d like to look at the similarities and differences, as they relate to my own experience, and what I think we can and must learn from the information design profession. Continue reading

Posted in information design, technical communication | Tagged , | 9 Comments

Tech Comm Needs to Talk Business

In a recent blog post reflecting on TCUK Ellis Pratt recounted the fairy tale style story he’d spoken about at the much-loved “rants” session. Continue reading

Posted in miscellaneous, technical communication | 2 Comments